Dropbox Engineering Career Framework
IC2 Technical Program Manager
I deliver well-specified program tasks efficiently and independently to achieve team-level goals
Area of ownership and level of autonomy / ambiguity
Collaborative Reach
Organizational reach and extent of influence
Impact Levers
Technical levers typically exercised to achieve business impact
  • I execute on defined projects to achieve team-level goals.
  • I independently define the right solutions or use |existing approaches to solve defined problems. 
  • I work primarily within the scope of my team with high level guidance from my manager/TL
  • Craft - I am increasingly mastering my craft and leverage it for higher impact (e.g. software design)
  • Mentorship - I may mentor new hires, interns, or more junior engineers.

trophy Results

Key Behaviors
  • I act with urgency and deliver high-quality work that will add the most value
  • I work with my manager to direct my focus so my work advances my team's goals
  • I prioritize the right things and don't overcomplicate my work. When necessary, I propose appropriate scope adjustments.
  • I effectively participate in the core processes of my team, including recommending and implementing process improvements
  • I follow through on my commitments, take responsibility for my work, and deliver on time
  • I proactively identify and advocate for opportunities to improve the current state of projects
  • I own my failures and learn from them
  • I think a step or two ahead in my work, solve the right problems before they become bigger problems, and problem-solve with my manager when I'm stuck
Decision Making
  • I Identify and gather input from others and consider customer needs to make informed and timely decisions

glowing star Direction

Key Behaviors
  • I’m open to change and enthusiastic about new initiatives
  • I work with my manager to navigate complex and ambiguous situations
  • I ask questions and contribute to new ideas/approaches
  • I experiment with new approaches and share what I learned

deciduous tree Talent

Key Behaviors
Personal growth 
  • I proactively ask for feedback from those I work with and identify ways to act upon it
  • I have self-awareness about my strengths and areas for development
  • I drive discussions with my manager about aspirational goals and seek out opportunities to learn and grow
  • I contribute to interviewing and assessing candidates to help us build a diverse and talented team. I am calibrated and consistently perform high-signal interviews
  • I am able to represent my team’s initiatives and goals to candidates in a compelling way
Talent Development
  • I model integrity and a high standard of excellence for my work.
  • I help the more junior members of my team, host interns, or am a residency mentor
  • I offer honest feedback that is delivered with empathy to help others learn and grow

rainbow Culture

Key Behaviors
  • I can effectively collaborate to get work done
  • I work with my manager to manage conflict with empathy and cooperation in mind
Organizational Health
  • I contribute to a positive sense of community on the team (e.g. engage in team lunches, team offsites, and other group activities, help with new-hire on-boarding).
  • I listen to different perspectives and I cut biases from my words and actions 
  • I practice the Dropbox Diversity Commitments on a regular basis
  • I write and speak clearly
  • I listen to understand others and ask clarifying questions
  • I share relevant information on my projects to my manager, team and customers. 

owl Craft

I operate as an effective member of a team and, with guidance from more senior TPMs, often manage sub-components of programs. I often mentor new hires, interns, or more junior TPMs, while delivering well-specified tasks efficiently and independently. I am primarily expected to focus on becoming a master of my craft as a TPM, assisting more junior team members, and contribute to the technical and product decisions for my team.
Key Behaviors
Managing Programs
  • I can  independently run sub-projects of programs or own short term projects. 
  • I take input from stakeholders about projects and program components I own. I use this data to influence technical decisions as well as refine processes
  • I’m able to effectively leverage and apply components of process frameworks for my assigned sub-projects and short term projects.
  • I am able to identify risks and issues and manage mitigation and resolution strategies.
  • I effectively break down projects and communicate the plan/progress to my team and leadership.
Technical Acumen
  • I have working knowledge and /or direct experience in working in a technical domain such as software development, system administration, quality engineering, etc.
  • I understand technical elements that are part of the programs I manage and can effectively communicate about it to engineers, managers and other TPMs.